Canceling a subscription can sometimes feel more complicated than signing up, but stopping your Paramount+ service on a Roku device is a straightforward process once you know where to look. The most important thing to understand is that if you signed up for Paramount+ through Roku (meaning you were billed by Roku), you must also cancel it through Roku . Simply deleting the app from your home screen will not stop future charges .
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This guide will walk you through every method to cancel your Paramount+ subscription on Roku, explain what to do if you encounter problems, and clarify what happens after you hit the cancel button.
Before You Begin: Confirming Your Subscription is Through Roku
Before following the cancellation steps, it is vital to confirm that your Paramount+ subscription is actually managed by Roku. If you signed up directly on the Paramount+ website, through Apple iTunes, or via Amazon Prime Video Channels, canceling through Roku will not work . Here are a few ways to check:
- Check Your Bank Statement: Look for a charge from “Roku” or “Roku.com.” If the charge is from “Paramount+” or “Apple,” your subscription is billed elsewhere .
- Check on Your Roku Device: Highlight the Paramount+ app on your Roku home screen and press the star button (*) on your remote. If you see an option for “Manage Subscription,” your subscription is linked to your Roku account. If you do not see this option, your subscription is not managed through Roku .
- Check the Roku Website: Log in to your account at my.roku.com and navigate to the subscription management page. If the subscription appears there, it is managed by Roku .
Once you have confirmed that Roku handles your billing, you can proceed with one of the three methods below.
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Method 1: Canceling Directly on Your Roku Device (The Fastest Way)
This is the most direct method, as it uses the remote and the TV you are already using. It takes less than a minute.
- Press the Home button on your Roku remote to ensure you are on the main screen .
- Navigate to the Paramount+ channel. Use the arrow buttons on your remote to scroll through your channels until the Paramount+ app icon is highlighted. Do not press the OK button to open the app .
- Press the star button (*) on your remote. This opens a side-menu with options for that specific channel .
- Select “Manage Subscription.” This option will show you the current status of your subscription, the price, and the next billing date .
- Select “Cancel Subscription” (or “Turn off auto-renew”). You may be asked to confirm your choice. Once confirmed, you will see a message indicating that your subscription has been canceled and will remain active until the end of the current billing cycle .
Method 2: Canceling Through the Roku Website (On Your Computer or Phone)
If you are not near your TV, or if you prefer using a computer, you can cancel your subscription through the official Roku website. This method is just as effective.
- Go to my.roku.com and sign in to the Roku account associated with your Paramount+ subscription .
- Once logged in, navigate to the “My Subscriptions” or “Manage your subscriptions” page. This is usually found under your account settings or profile menu .
- You will see a list of your active subscriptions. Find Paramount+ in the list and select it .
- Click on “Manage subscription” and then select “Turn off auto-renew” or “Cancel Subscription” .
- Follow the on-screen prompts to confirm the cancellation .
Method 3: Canceling Using the Roku Mobile App
For those who prefer using a smartphone, the official Roku mobile app (available for iOS and Android) offers a convenient way to manage your account.
- Open the Roku app on your smartphone or tablet .
- Tap on the “Account” tab located in the bottom navigation bar. You may need to sign in to your Roku account if you haven’t already .
- Look for and tap on “Payment & subscriptions” .
- You will see a list of your subscriptions. Tap on Paramount+ .
- Tap on “Cancel Subscription” and confirm your choice .
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What Happens After You Cancel?
Clicking the cancel button stops future payments, but it doesn’t always mean you lose access immediately. Here is what you can expect:
- Access Until the Billing Period Ends: You will retain full access to Paramount+ until the end of the current billing cycle for which you have already paid. For example, if you cancel on the 15th, but your next billing date is the 30th, you can continue watching until the 30th .
- No Refunds: If you cancel in the middle of a billing cycle, you will not receive a refund for the unused days. Your payment covers the entire cycle, which is why you retain access until the end date .
- Free Trials: If you are canceling during a free trial, canceling will prevent you from being charged at the end of the trial period. However, you may lose access to the service immediately upon canceling, depending on the platform’s rules. It is best to check the terms of your specific trial .
- Channel Removal: After cancellation, you can keep the Paramount+ channel on your Roku home screen, or you can remove it. To remove it, highlight the channel, press the star button (*), and select “Remove channel” . Note that you may not be able to remove the channel until the billing cycle officially ends .
Troubleshooting: Common Issues and How to Fix Them
While the process is usually simple, you might run into a few snags. Here’s how to handle them.
The “Manage Subscription” Option is Missing
If you press the star button on the Paramount+ channel and do not see “Manage Subscription,” it means you did not sign up for Paramount+ through Roku . You must cancel your subscription through the platform you used to sign up. Common places to check include:
- Paramount+ Website: If you signed up directly .
- Apple/iTunes: If you signed up on an Apple device .
- Google Play Store: If you signed up on an Android device .
- Amazon: If you signed up via Amazon Prime Video Channels or a Fire TV device .
The Subscription Doesn’t Show Up on the Roku Website
This is another indicator that the subscription is tied to a different provider. However, it could also mean you are logged into the wrong Roku account. Check the email address associated with your Roku device by going to Home > Settings > System > About on your TV. Compare that email to the one you are using to log in to the website .
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You’re Still Being Charged After Canceling
First, double-check the cancellation confirmation (look for an email from Roku). If you are certain you canceled but were still charged, you may have two different accounts (e.g., one direct with Paramount+ and one with Roku). Contact the Roku Account and Billing team directly for assistance . They can be reached through the Account and Billing Support page on the Roku website.
By following these steps, you can successfully manage your Paramount+ subscription and ensure you are only paying for the services you actually use.
